EV Charging Infrastructure

Operational Workflow
Automation for EV
Charging Networks

StandardOps automates high-frequency recovery and exception workflows — reducing manual support handling without changing your CPMS.

34% of all CPO support calls are repeatable operational events. StandardOps eliminates them.

AA EV Recharge Report 2024 · c. 80,000 calls analysed

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Reliability at Scale

An automation layer built on top of your existing CPMS.

Resolves high-frequency support and recovery workflows without replacing anything you already run. One integration. Every workflow that follows activates on the same layer — same identity model, same safety gate, same audit trail.

01

Operational Resilience

Resolve issues faster, every time.

  • Automates high-frequency support issues without human intervention
  • Delivers consistent resolution across all locations and operators
  • Reduces support workload and dependency on manual processes
02

Increased Network Uptime and Utilisation

Recover sessions and chargers faster.

  • Accelerates recovery from failed or interrupted charging sessions
  • Minimises downtime from common operational issues
  • Improves charger availability and network utilisation
03

Controlled Automation

Execute safely without changing your core systems.

  • Validates charger and session state before executing any action
  • Works alongside your existing CPMS — no replacement required
  • Provides full auditability, safeguards, and escalation paths

ROI and Support Economics

Why most CPO calls happen and how StandardOps removes them.

34% of all CPO support calls are repeatable operational events — not complex exceptions. At £6–8 per interaction, these are high-volume, low-complexity workflows handled manually every time. StandardOps targets them first.

AA EV Recharge Report 2024 · UK contact centre average

01

Stuck cable incidents

Why calls happen

Drivers cannot end a session cleanly, so support is called to release the connector and restore confidence.

What changes

The driver gets their cable released and leaves. The agent handles calls that require human intervention.

Manual handling today: 6 min 37 sec at a minimum.
StandardOps: under 2 minutes.

02

Failed session recovery

Why calls happen

Sessions fail to start or terminate correctly — accounting for 16% of all CPO support volume. These create repetitive low-complexity interventions for agents at scale.

What changes

The session resolves without an agent touching it. Edge cases reach a human with everything they need already in front of them.

03

Remote reset requests

Why calls happen

Chargers go unavailable and require manual reset decisions based on limited real-time context.

What changes

The charger comes back online. No unnecessary site visit. The case closes only once recovery is confirmed.

34%
Of all CPO support calls
Are repeatable operational events that can be fully automated.
AA EV Recharge Report 2024
6 min 37 sec
→ under 2 min
Agent handling time
For common incidents like cable release and guided recovery.
£6–8
Saved per automated interaction
Every resolved case that doesn't reach an agent.

Standard Ops Platform

Built for operational scale.

Automates high-frequency support workflows — including cable release, failed sessions, and charger recovery — reducing manual support effort without replacing your existing systems.

01

Cable Release

Resolve stuck cable incidents instantly

  • Eliminates repeat support calls for cable release issues
  • Reduces reliance on manual intervention and agent expertise
  • Ensures consistent resolution across your network
  • Escalates only when necessary
02

Guided Resolution

Standardise issue resolution across your network

  • Ensures consistent handling of common support issues
  • Reduces reliance on agent experience and training
  • Adapts to different issue types without manual intervention
03

Charger Reset & Recovery

Bring chargers back online without manual intervention

  • Automatically resolves common charger faults
  • Executes remote reset commands where supported
  • Validates charger returns to service
04

Audit & Control

Full visibility and control over automated actions

  • Complete traceability across all actions and workflows
  • Enables operational oversight and compliance
  • Provides confidence in automated decision-making
05

Intelligent Escalation

Handle edge cases safely

  • Detects when inputs or system state are inconsistent
  • Escalates to a human agent with full context
  • Prevents incorrect or unsafe actions
06

Network-Wide Coverage

Operate consistently across your entire network

  • Works across multiple operators, locations, and charger types
  • Standardises support workflows at scale
  • Removes fragmentation across systems and regions

How It Works

From workshop to live network.

01 DiscoveryWeek 1–2

Workshop

We map your network's most frequent exception types, support workflows, and escalation paths. No code, no integration — just alignment.

  • Review existing CPMS configuration and charger estate
  • Identify high-frequency incidents suitable for automation
  • Define resolution logic and escalation criteria
02 ValidationWeek 3–6

Pilot & Test

We deploy automation on a controlled subset of your network. Every workflow is tested against live charger states before broader rollout.

  • Controlled deployment on selected sites or operators
  • Full state validation before any automated action
  • Monitoring, logging, and team review at each stage
03 RolloutWeek 7–10

Network Deployment

Automation is rolled out across your full network. Existing CPMS and infrastructure remain untouched.

  • Staged rollout by region, operator, or charger type
  • Parallel running with manual processes during transition
  • Handover documentation and operator training
04 OngoingMonthly

Continuous Improvement

We review performance data, refine workflows, and expand coverage as your network evolves.

  • Monthly performance reviews and resolution rate reporting
  • Workflow tuning based on new incident patterns
  • Expansion to new exception types as they emerge